General Support

Klaviyo and other email marketing platforms use customer tags in order to sync newsletter subscribers to lists that can be used for email marketing campaigns. You may find the following instructions that indicate the requirement of a newsletter tag in order to sync your subscribers to a Klaviyo list.

Klaviyo newsletter integration with Archetype Themes

The good news is this has already been done for you in our themes. No additional changes are needed. Any visitors who subscribe to your newsletter will automatically receive the newsletter tag that you'll see when viewing your customers in the Shopify admin. Klaviyo will automatically sync these subscribers based on that tag being applied.

For any further integration questions or support, please refer to Klaviyo's documentation.

Due to limitations in the information that Shopify makes available to Themes when we are displaying your collection page, themes are only able to filter your collections by Tags.

While it is possible to add Tags for each size or price range you'd like to show in a collection filter, it is often too cumbersome for most merchants to add and remove those tags as sizes go in and out of stock. For price ranges, creating and linking to price-automated collections may work for your situation (ex: an "Under $50" collection).

If filtering by size stock levels and price ranges is a requirement for you to run your business effectively, your best bet is to use a filtering app like Boost Commerce's Product Filter + Search which we've seen integrate well with our themes.

Hope that helps! If we could, we'd have built this into our themes already :)

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All our themes support adding custom labels to your "product tiles", like you'd see on your collection pages or recommended product areas.

To add a custom label, you'll need to add what we call a "utility tag" to your product. Anytime you add a label that starts with _label_, we'll show it as a label on your product tile.

For example: _label_New or _label_Coming soon would add New or Coming soon labels to your product tiles:

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Sometimes you need to get the original copy of a theme file back. With all files (except ones in the assets/ folder), Shopify gives you the ability to restore the original file that came with the theme.

This is handy if you've made some edits to a file and need to revert them to a previous file version. Sometimes it's an app that injects code into a file and breaks something.

How do you know what files have been edited in your theme? You can notice which theme files are edited with a small purple dot:

How do you know what files have been edited in your theme?


If you don't see any dots, it's likely because you duplicated your theme so it thinks it is brand new.

Shopify has a built-in feature for this which you can find instructions for here:

Roll back to an older version of your theme

Note: It is not possible to rollback to previous versions of files in your assets folder, like CSS, JavaScript, JSON or image files. If you are planning to edit these, please make a backup first.

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Once a user is past the cart step and into the checkout itself, themes no longer have any effect on your customer's experience. You are redirected to Shopify's checkout pages that are separate from your theme.

We sometimes we get reports of discounts field not appearing in the checkout. 

Most of the time, your checkout discount area looks like one of these two photos:

Discount field layout in Shopify checkout

Shopify Checkout


Layout of discount code field in Shopify's Shop Pay gateway

Shop Pay Checkout


Here's the catch: the discount code area will appear only if the products in your cart are eligible for a discount. If they aren't, that field is hidden.

So no worries, your theme isn't hiding the discount button, it's just that the products in your cart aren't able to have one applied.


As always, any issues with the checkout pages should best be directed to a Shopify Support Advisor.

Contact a Support Advisor here

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