Why is there no discount field on my checkout?

Once a user is past the cart step and into the checkout itself, themes no longer have any effect on your customer's experience. You are redirected to Shopify's checkout pages that are separate from your theme.

We sometimes get reports of the 'discounts' field not appearing in the checkout. 

Most of the time, your checkout discount area looks like one of these two photos:

Discount field layout in Shopify checkout

Shopify Checkout


Layout of discount code field in Shopify's Shop Pay gateway

Shop Pay Checkout


Here's the catch: the discount code area will appear only if the products in your cart are eligible for a discount. If they aren't, that field is hidden.

So no worries, your theme isn't hiding the discount button, it's just that the products in your cart aren't able to have one applied.


As always, any issues with the checkout pages should best be directed to a Shopify Support Advisor.

Contact a Support Advisor here

Expanse support Impulse support Motion support Streamline Support