Get Support

We are happy to help answer any questions about our theme features, capabilities, and configuring its settings to fit your brand. The more information you can give us at the start the faster we'll be able to help get you on the right track.

Black Friday and Cyber Monday Notice:

This is the busiest time of year for your stores, and in turn, our support team. Response times may be longer than our usual 24 hours as people rush to get their stores ready.

Please do not add apps or make customizations on your live store immediately before the rush of customers. Always work on an unpublished version first.

If something goes wrong, follow this guide to revert any changed theme files to their original state.

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Please note our email support does not cover feature and design changes, or troubleshooting issues caused by third-party apps or customizations.

In those instances, it is best to contact our recommended customization experts or reach out to the app support team or the developer that modified your code. View our full support policy.

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We try our best to respond to all tickets within 24 hours Monday-Friday, excluding North American holidays.


Looking to add a feature?

Interested in customizing your store? Get in touch with one of our recommended partners below.

Small, quick changes:


Agencies: want to become a recommended partner? Contact partners@archetypethemes.co with examples of your work and minimum budget.