Get Support

We are happy to help answer any questions about our theme features, capabilities, and configuring its settings to fit your brand. The more information you can give us at the start the faster we'll be able to help get you on the right track.

Please note our email support does not cover feature and design changes, or troubleshooting issues caused by third-party apps or customizations. In those instances, it is best to reach out to the app support team or the developer that modified your code.

You can review our full support policy here.

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    We try our best to respond to all tickets within 24 hours Monday-Friday, excluding North American holidays.

    Looking to add a feature?

    Interested in customizing your store? Get in touch with one of our recommended partners below, they specialize in quick turnaround small theme changes and do great work:

    Agencies: want to become a recommended partner? Contact partners@archetypethemes.co with examples of your work and minimum budget.